Get In Touch With ZeroGPT New
Questions about credits, billing, or an account? Send us a message and our team will get back to you. The more detail you share, the faster we can point you in the right direction.
Send Us A Message
Fill in the form below and we will reply to the email address you provide.
Pick The Topic That Fits Best
Choosing the right channel means your question reaches the right person on the first try.
General Support
Questions about how detection works, interpreting a result, or getting started with the tool.
Billing & Credits
Plan upgrades, credit balances, invoices, refunds, and how credit usage is calculated per scan.
Report A Problem
Something not working as expected? Send the page you were on, the text you tried to scan, and what happened.
Contact Questions, Answered
A few things people ask before they get in touch.
How quickly will I hear back?
Most messages get a reply within one to two business days. If your question is about an active payment or a locked account, mention that in the subject line so we can prioritise it.
What should I include in my message?
For a support issue, include the page you were on, roughly what you tried, and what happened instead. For a billing question, include your plan name and the approximate date of the charge. Please never send passwords or full payment details.
Can I report a bug or an incorrect result?
Yes. Send the content you scanned along with the verdict you received. A no-detection result is a judgement call on a given text, but a clear malfunction or error message is always worth investigating.
Do you offer refunds?
Refund eligibility depends on the plan and how much of it you have used. Contact us with the plan name and purchase date and we will review your specific case.
Is my message private?
Your message is used only to answer your request. Please do not include passwords, full card numbers, or other sensitive credentials in a support message.
Still Analyzing? We Can Help
Bring us your question about credits, plans, or a result you do not understand. We would rather answer it properly than have you guess.
Fast, private, and simple to use.